Welcome to Resincere.com, your go-to source for the latest and greatest in makeup and beauty. We strive to bring you the best products and tutorials to help you look and feel your best. However, we understand that sometimes things don’t go as planned. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
Eligibility for Returns:
- You have 30 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Your item needs to have the receipt or proof of purchase.
Non-returnable Items:
- Items that have been opened or used.
- Gift cards.
- Sale items.
How to Return an Item:
- Contact Us: Email our customer service team at [email protected] with your order number and details of the product you wish to return.
- Return Authorization: Once your return is approved, you will receive a Return Authorization (RA) number and instructions on how to send your item back to us.
- Ship Your Item: Pack your item securely and include your RA number. Ship the item to the address provided in the return authorization email.
Refunds:
- Once we receive your item, we will inspect it and notify you that we have received your returned item.
- If your return is approved, we will initiate a refund to your original method of payment.
- You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Exchanges
Eligibility for Exchanges:
- You have 30 calendar days to exchange an item from the date you received it.
- The item must be in original condition, unused, and in its original packaging.
How to Exchange an Item:
- Contact Us: Email our customer service team at [email protected] with your order number and details of the product you wish to exchange.
- Exchange Authorization: Once your exchange is approved, you will receive an Exchange Authorization (EA) number and instructions on how to send your item back to us.
- Ship Your Item: Pack your item securely and include your EA number. Ship the item to the address provided in the exchange authorization email.
- Receive Your New Item: Once we receive your item, we will process your exchange and send out the new item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with details of the product and the defect. We will work with you to resolve the issue quickly, either by providing a replacement or a refund.
Shipping
You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return or exchange your item to us, please contact us at [email protected]. We are here to assist you and ensure your satisfaction with our products and services.
Thank you for shopping with Resincere.com!